What is your return policy?
Your appliance should be returned to the original place of purchase. If your return is outside the store policy you can contact us within your warranty period for a replacement. If you purchased your item from Gamma+ a refund or replacement will be issued within 30 days for unused, unopened or defective items. Please send us an email at email@example.com with a copy of your receipt and a brief explanation of your issue with your item. A return case must be opened with a representative before returning your item, please email or call us for help with your return. Please note Gamma+ does not cover return shipping fees.
Do you ship to APO/FPO addresses?
Yes. Please review your address before submitting your order. Items returned by USPS will automatically be refunded. We will not be able to reship your item unless a new order is placed.
How do I change or cancel my order?
Call us at (888) 864-6409 or send an email to firstname.lastname@example.org within 12 hours of placing your order. We will do our best to modify or cancel your order.
How do I know if you received my return?
Once your return is received and processed you will be notified via email.
Is my appliance under warranty?
Yes, please see your appliance user manual for your specific warranty period information. If you no longer have the user manual you can contact us at email@example.com and we'll be happy to assist you.
Can I use my appliance outside of North America?
Not all Gamma+ appliances are meant to be used internationally. Please see user manual or product details page to see if your item indicates universal or dual voltage. Please do not attempt to use voltage converters or plug adapters if your item does not indicate universal voltage. Failure to follow these guidelines will void your products warranty. Please contact us if you are unsure or have questions.
How long will it take for my order to ship?
Your order will ship within 3 business days and will take 5-7 business days to arrive.
Do you offer repair services for my appliance?
We offer brand new replacement if your item is under warranty. Outside of the warranty we do not offer repairs to your appliance.
How do I check the status of my order?
You will receive tracking information once your order has shipped. Please allow 24-48 hours for your tracking to show movement. You can use this to track your items journey.
Do you ship internationally?
We currently do not offer international shipping. We are hoping to offer this in the future.
How do I care for my new Gamma+ appliance?
Please see instruction booklet for details. If your booklet is lost or misplaced please email us at firstname.lastname@example.org for a replacement.
My question isn't listed, how can I contact you?
We're happy to assist you! Please contact us at (888) 864-6409 or email us at email@example.com
What are your hours of operation?
We're open 9am-5pm EST Monday-Friday. We are closed on select federal holidays.
If your issue isn't listed please contact one of our representatives to assist you. An exceptional customer service experience is our top priority!